FREQUENTLY ASKED QUESTIONS

1 Does the price include Delivery ?  when you get to checkout before you pay, that is the price you will pay. this will include any add on's like overnight, special delivery/collection times.

2 Will you set it up for us ?   Yes we will install the items and give you a safety brief and ask you to sign to say we have done so.

3 Do you have Insurance ? Yes we have £5 million 3rd party liability cover (ask other companies what they have)

4 Are Your inflatables Tested ?  We inspect every unit on delivery and collection for defects and our units are all PIPA tested and all electrical items PAT tested

5 How can we Pay ?  50% deposit when you book online with the balance due 7 days before, you can do this by going back into your booking account.

6 How long does it take to install ?  It mainly depends on Access to the area, so please make sure all paths are clear from bins and items that may slow down our delivery people, usually 15 to 20 mins

7 Will the bouncy castle fit ? The measurements on our website are approximate so make sure you have enough space as this is your responsibility and full payment will be required if the hired unit does not fit

8 Can you put it on my Drive ? All inflatables must be pegged down to the ground so we can only install bouncy castles and other inflatables on Grass. NO ARTIFICAL GRASS will be set up on.

9 We do not have power ?  what do we do You will need the assistance of a petrol blower or generator if no power is available

10 Delivery and Collection times ?  You may have seen the delivery time is quite large and if you require it at a specific time you will need to make sure you at this to the notes section and we will do our best, we quote free delivery anytime from 7.30am to 12pm and pickups start at 4pm and last pickup is 7pm

11 Can I hire overnight ? Yes you can, but it does cost, you are responsible for the safe keeping of all items while they are on hire to you so make sure you look after them as missing or damaged items must be paid for.

12 What about the rain ? Let us know if you wish to cancel as early as possible, if you cancel 14 days before its free but after that then its 50%, if we try and deliver and you want to cancel then its 100%. If it’s a total washout we will also contact you.

13 Deposit Payments ? If you want to cancel we will refund your deposit as long as its outside of the cancellation window.